Contact Us

Order problems, product questions, or something you saw on a live session — here is every way to reach us. We answer in English, Monday to Friday, and aim to reply within two business days.

Ways to reach us

If something arrived wrong

Tell us within 14 days of delivery. For fragile ceramics and teaware a transit-damage claim also needs an unedited unpacking video sent within 48 hours of delivery — film the box before you open it, and keep everything until we have replied.

Send these and we can usually settle it in one reply:

  1. Your order number
  2. A photo of the item you received
  3. The unpacking video, if it is broken
  4. Photos of the damage and of the outer box

Full terms: Refund Policy · Shipping Policy · FAQ