Privacy Policy

This policy explains how Moon Hoard handles personal information when a customer visits or buys from this store. Moon Hoard is operated by 無想创意有限公司 (Hong Kong; English legal name to be added after registration). WUXIANGLAB is the parent company.

Data controller

The data controller is 無想创意有限公司 (Hong Kong; English legal name to be added after registration), trading as Moon Hoard. Contact: service@wuxianglab.com.

Information collected

Depending on how the store is used, Moon Hoard may process contact, delivery, billing, transaction, device, browser, usage, support, fraud-prevention, and consent records.

Purposes and legal bases

Information is used to perform customer contracts, operate checkout, fulfil and deliver orders, provide support, prevent fraud, meet accounting or legal duties, improve the store under legitimate interests, and send marketing with consent where required.

Cookies and similar technologies

The store uses Shopify cookies or similar technologies required for essential operation, preferences, and fraud prevention. Advertising or analytics Pixel installation is deferred to the next implementation phase and is not currently active. Browser controls and the store's consent interface, where displayed, can be used to manage non-essential cookies.

Service providers and international transfers

Personal information may be processed by Shopify, payment providers selected at checkout, and logistics and duties-and-taxes clearance providers used to fulfil an order. These providers process information under their own privacy terms and appropriate contractual or legal transfer safeguards. Advertising and analytics Pixel providers are not active at publication.

Retention and security

Order and transaction records are retained for 7 years, marketing-consent records until 2 years after withdrawal, and customer-support records for 2 years, unless a longer period is legally required. Access controls and the security measures of Shopify and engaged providers protect stored information.

Individual rights

Depending on applicable law, individuals may have rights to access, correct, delete, restrict or object to processing, withdraw consent, receive portable data, or complain to a regulator. Verified requests are answered within 30 days. Additional identity or authority evidence may be required to protect customer data.

Requests may be sent to service@wuxianglab.com. The mailbox must be confirmed operational before publication.

Children, changes, and complaints

The store is not directed to people under 18 and does not knowingly collect their information. This policy takes effect when the store is formally published. Material changes will be posted on the website and, where appropriate, emailed to subscribed customers. Complaints may be sent to service@wuxianglab.com.