Shipping Policy

MOMOKO TOYS is operated by 無想创意有限公司 (Hong Kong; English legal name to be added after registration). WUXIANGLAB is the parent company.

All duties and taxes included

MOMOKO TOYS ships orders on a duties-and-taxes-included basis. The buyer should receive the parcel with no additional import charge. The current DDP channel has no known destination-country exclusions.

Destinations and delivery estimates

MOMOKO TOYS offers one delivery service, shown at checkout as Economic shipping. Standard delivery to Europe and North America is estimated at 7–14 days; estimates for other destinations are displayed at checkout. Delivery estimates are not guarantees.

Tracking and the applicable carrier are provided after dispatch. PO-box availability and destination-specific delivery estimates are displayed at checkout.

MOMOKO TOYS ships to the destinations listed in the rates table below. If a country cannot be selected at checkout, it is not currently served; please email hello@momokocoll.com and we will tell you whether we can arrange delivery.

Customs clearance

MOMOKO TOYS uses a channel under which the merchant pays duties and import taxes. A customer must provide accurate delivery and customs information and respond to lawful clearance requests. If a carrier or authority requests an import payment from the recipient, the customer should contact hello@momokocoll.com before paying.

Delays and force majeure

Customs inspection, carrier disruption, severe weather, public-health measures, conflict, strikes, infrastructure failure, and other events outside reasonable control may delay delivery. Customers should contact hello@momokocoll.com for an order-specific remedy if tracking stops updating or the estimated window is exceeded.

Fragile collectibles and damage claims

Fragile ceramics, Jian ware, teaware, incense vessels, and similar collectibles use double-layer cushioning and an individual inner box. Shipments are covered up to the carrier's liability limit. A qualifying transit-damage claim may be remedied by replacement or refund after evidence review.

An unedited unpacking video is required for a transit-damage claim and must be submitted within 48 hours of delivery to hello@momokocoll.com with the order number and photographs. Customers should retain the item and all packaging until instructed otherwise.

International returns

International return shipping is paid by the customer, except where MOMOKO TOYS confirms a qualifying defect, wrong item, or transit damage. The customer is responsible for accurate return customs declarations and for loss in return transit until the parcel is received. See the Refund Policy and obtain written return instructions before returning anything.

Shipping rates

Standard (Economic) shipping is free on orders of US$59.99 or more, to every destination we serve. Below that threshold the following rates apply. All prices are in US dollars and are confirmed at checkout.

Destination	Standard shipping under US$59.99	Orders of US$59.99 or more
United States (contiguous states and DC)	US$5.99	Free
Hawaii, Alaska, Puerto Rico and other non-contiguous US destinations	US$15.00	Free
Canada, China, Hong Kong, Japan, South Korea, Singapore, Malaysia, the United Kingdom, France, Germany and other destinations in this group	US$9.00	Free
Australia, New Zealand, Italy, the Netherlands, Austria, Belgium, the Nordic countries, Brazil, Israel and other destinations in this group	US$15.00	Free

The exact rate for your address is calculated at checkout, which is authoritative if it differs from this table. Items bought through a live-session payment link ship free regardless of order value.

All duties and import taxes are included, as set out above. Fragile items follow the packaging and damage-claim procedure in the section above.