Contact Information

MOMOKO TOYS

• Seller: 無想创意有限公司 (Hong Kong; English legal name to be added after registration)
• Trading brand: MOMOKO TOYS
• Parent company: WUXIANGLAB
• Customer service: hello@momokocoll.com
• Website: momokocoll.com

Customer enquiries

For an order, include the order number and the email address used at checkout. For damaged fragile goods, also follow the evidence requirements in the Refund Policy.

Customer service is available in English every day, including weekends, 8:00 AM – 6:00 PM China Standard Time (UTC+8) — that is 8:00 PM – 6:00 AM U.S. Eastern Time and 5:00 PM – 3:00 AM U.S. Pacific Time. We aim to respond within 24 hours. Support is provided by email; no customer-service telephone number or company registration number is displayed.

Complaints and formal notices may be sent to hello@momokocoll.com.